Decade Dog™ Promise
We believe in Decade Dog™ so much, we give you 90 days to see the spark return
Try it for a full 3 months. If you don't see improvement in your dog's alertness, engagement, or cognitive function, we'll refund your purchase.
All we ask is that you complete a short feedback questionnaire so we can keep improving.
How to Request Refund
Include your order number
Takes 2-3 minutes
Empty, used or full bottles. Returing helps support against fraud orders.
Back to your original payment method
WHAT'S COVERED
- Full refund within 90 days ofdelivery date
- Open or unopened bottles
- Subscription orders and one-timepurchases
- Return shipping required on everything we send. Gifts, full, empty or used bottles
WHAT'S REQUIRED
- Completed feedback questionnaire(2-3 minutes)
- Helps us understand your dog'sexperience
- Allows us to improve our formulaand support
WHAT'S NOT COVERED
- Requests made after 90 days from delivery
- Orders already refunded
- Refund requests without completed questionnaire
- Return requests where you do not send product back, even if empty or partial
Why we ask for Feedback
Every dog is different. When something doesn't work, we want to know why. Your feedback helps us:
It takes 2-3 minutes and helps thousands of future dogs. We read every response.
Cancel Your Subscription Anytime
Not happy? Cancel anytime from your account dashboard.
No phone calls. No fees. No guilt.
Most customers stay because it works, not because they're locked in.
Damaged or Missing Package?
If your order arrives damaged or goes missing, email us at support@decadedog.com with:
- Your order number
- Photo of damage
We'll send a replacement immediately. No questionnaire required for damaged/missing orders.
Return FAQs
Yes, even if used items must be sent back to us along with all free gifts.
Basic questions about your dog's age, breed, signs, how you administered the drops, and what you observed. Takes 2-3 minutes. No essay required.
Once your questionnaire is submitted, refunds are processed within 3-5 business days. Depending on your bank, it may take an additional 5-10 days to appear on your statement.
Our guarantee covers 90 days from your delivery date. After that, we will not process refunds.
Log into your account dashboard to cancel, pause, or skip anytime. If you've already been charged for a shipment that hasn't arrived, you can request a refund within 90 days of delivery.
No. Once you cancel, you will not be charged again. Any pending shipments can be refunded within our 90-day window.
